MB SD Connect C4 Activation and Installation FAQ
MB SD Connect Compact 4 Star Diagnosis supports K line, CAN BUS and UDS protocols, working no issues in reading and erasing trouble code, reading the real-time data of sensor and actuator, coding and programming online/offline in multi languages.
Here is the frequently questions and answers of MB SD Connect Compact 4 activation and installation.
About SDconnect Installation
Q: I got this error reading ” A disk read error occurred, Press Ctrl+Alt+Del to restart” after I insert the hard disk of SD Compact 4 into the computer.
A: the hard disk has a poor connection with the computer or the hard disk is broken.
Q: MB SD C4 has error after click “Select MUX”, Status “No Signal”.
A: Please connect to “Local area connection”, and set IP address: 172.29.127.114, Subnet mask: 255.255.0.0. for the details, please watch the video tutorial :
Q: How to install MB SD connect c4 starfinder?
A: it doesn’t need to install starfinder, directly open “c:\program files\web_etm\index.html “.
Q: My moveable hard disk of MB SD connect C4 has no display. Does it use USB cable to connect the hard disk and then active?
A: Yes, use USB cable to connect the moveable hard disk and the computer, firstly install “setup.exe”, and then import Mercedes Benz software, the computer configuration should not be too low.
Q: After I connect MB SD C4 to the car, SD C4 has no voltage on the PIN8 OBD cable, but when the ignition key on the second position, the PIN8 cable voltage is 12V. What’s the problem?
A: It suggests you don’t start the car, after the car start, the PIN8 will display voltage value.
Q: Working with SP100, I wanted to change the way fuel consumption is calculated in the KIW module. This is done in option 1772 of KIW, only adaptable with the developer version of DAS (see FOTO.JPG). Since when starting I have to agree to the special “dangers” the developer version implements, I thought I would be able to change that value. But there is no modify option available
A: the way of fuel consumption cannot be changed; you are allowed to choose option 1772 of KIW.
Q: Xentrty error reading “Internal error: (3.17)-3.173 you must contact the User Help Desk”
A: Don’t set the file “lic-key-2” as read only.
About SDconnect C4 Activation
Q: when I setup SD connect compact 4 hard disk; I got a message reading “No access authorization code! Please contact the Star diagnosis call center”.
A: It needs activation, please send us Hardware fingerprint, LAN-ID and HW-ID, then we will help you active. As for how to get Hardware fingerprint, LAN-ID and HW-ID
Q: When I open EPC of MB SD C4 (SP100), I got error message “unable to start application program”, what’s the reason?
A: Firstly, make sure EPC is activated. Secondly, make sure enter EPC from “EPC NET EXPLORER ” and find out LAN ID, finally active it. (A part of users tend to directly start EPC from Xentrty, this is not correct.) Still have got the same error? Please contact us for remote assistance.
Q: After I get MB SD connect c4 activation file, I have no idea how to use it, active by star utilities or by EWA NET?
A: We have video tutorial, please click https://youtu.be/Qg3STy24Pmc to watch. Important note: make sure enter EPC from “EPC NET EXPLORER” and find out LAN ID, finally active it.
Q: I insert the DELL D630 hard disk of MB STAR compact C4 into the computer and then turn on the computer; it asked me for administrator code, what is this code?
A: This administrator code is: User$star2004
More: 2017.03 SDconnect C4 Xentry/DAS FAQ (update in 2017.03)