(Solved)BMW SCANNER 1.4.0 “Hardware faulty”

Some customer met the same issue on BMW SCANNER 1.4.0 in recent days.”Hardware faulty” occurs when they open the BMW SCANNER 1.4.0 software.

Issue diasplay:

Here is a wrong connect way,please do not imitate:

Install the software and then connect the USB cable to open the software

Correct solution:

Step 1. Intall the software then connect to the device

Step 2. Intall  the driver
Step 3. Open the software