Benz VCI C6 remote assistance for Xentry wis/asra and epc working

I got Benz VCI C6, after PC Crash Xentry wis/asra and epc are Not Running. I contact at the dealer for remote assistance.

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Finally! I got reply:

The xentry software is activated, the driver is also installed, you connect the car to test.

 

At first, I thought the car is no connected yet. The dealer found the voltage is only 1.29v. That is not the car but a power supply in my office, that was the USB Power.

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WIS/ASRA and EPC are running too, I can test it on a car

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Thanks to their remote assistance from obdexpress.co.uk , the engineer is my hero.

For your information, I also have MB SD C4, whenever I encounter problem, I contact them for remote assistance, and they manage to help solve them, they do a great job.

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