This is the problem photo shown:
From this photo, we can see the hardware serial number and software serial number. It means that the software and hardware are good, no quality problem.
This photo is caused by the following reasons:
1) K-tag ECU cannot work on the chip you test
2) This software is not compatible with your computer
To solve this problem, please use the following way:
1) Change another ECU type or chip
2) Download this software, and install it on your computer, instead of the k-tag software in the CD.
Software link: http://www.mediafire.com/?er40gclmrdkwh7s
Please close/uninstall unti-virus software when you download or install the software.